At Decoration One, we thrive to be the number one in customer service.
You can find all our important information here: linktr.ee/decorationone
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We ship world-wide with the use of DHL Express. Shipments require between 3-11 working days to reach you depending on the size of the order and the destination.
Item pictures are very similar to the real products. Yet there might be some differences due to the nature of images versus real-life products. Furthermore, as many of our items are handmade, and are meticulously crafted by master artisans one piece at a time, there may be a slight variation from one item to the next and from the images on the website. Such variations are inherent in the manufacturing of handmade products, so you may expect minor distinctions that will make your purchase special and truly one of a kind.
Sales receipt with the order number as well as invoice number are sent to you by email. Kindly check your spam folder as well, as emails might sometimes end up there.
Orders could be returned by emailing our customer service at [email protected] or by calling/messaging our customer service number +962-79-5831313.
Usually items that are indicated as “out of stock” will not be replenished again soon. Nevertheless, our customer service team will be more than happy to check for you a certain product by contacting us through the web chat, by email at [email protected], or by calling/messaging+962-79-5831313